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Terms & Conditions

About Us
This web site is owned and operated by Caveswood Ltd T/A Sussex Guns who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Caveswood Ltd T/A as Sussex Guns
Model Farm
Normanhurst
Battle
East Sussex
TN33 9LS
England
Phone: 01424 773511 / 07973636802
Email: sales@sussexguns.com

VAT number: 794132518
Company number: GB 3183506

You Age

You must be aged 18 years old or over to purchase goods from Sussex Guns. By placing an order you are affirming that you are at least 18 years old.

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

All prices are in £ sterling and include UK VAT at the appropriate rate, delivery charges are not included in the prices quoted.

We accept card payments. Cheque payments will be cleared before goods are dispatched.

We accept Visa, MasterCard & Maestro. If you do not wish to pay online, you may place your order via telephone.

If you have made a mistake in your order and cannot correct it in the shopping cart, please contact us.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. A contract comes into existence between us when we raise an invoice and thereby indicate acceptance of your order. We reserve the right to vary the advertised pricing of items. In the case of a change of price, we will always contact you first to ensure that the altered price is acceptable. Advertising a product item does not necessarily mean that the product is available.
 
Shipping And Handling
We will use a delivery company (Royal Mail/Courier) appropriate to the goods.

The Delivery costs for the UK are:

£2.95 for orders up to the value of £20.00

£4.95 for orders from the value of £20.00-£75.00

Delivery is free on orders over £75.00 VAT as standard.
 
Delivery Schedule
We will normally dispatch your order within 2 to 3 working days.

You must inform us within 3 working days of your delivery if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and endeavour to correct any problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Credit Card Security
We use www.sagepay.com a secure on-line provider to handle all credit card transactions. Please go to their website for their full terms and conditions.

Their general terms include: When the order is placed and passed to the SagePay website, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site.
 
Guarantee
New items are sold with and subject to manufacturers guarantee and this is adhered to.

Reaching Us
If you need to reach us, please email us using the enquiry form on the contact us page, alternatively, you can call on 01424 773511 or 07973636802 or write to us at Model Farm, Normanhurst, Battle, East Sussex, TN33 9LS

Privacy Policy
Caveswood Ltd T/A Sussex Guns do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
 
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. It is required that you obtain proof of postage. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or not as described.

Any goods returned should be in saleable condition with the original packaging and labels.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.